Refund policy

SoftWarmNest | Comfort You Can Trust

Last Updated: October 23, 2026
1. Introduction
At SoftWarmNest, we believe that shopping for comfort should be just as enjoyable and reassuring as the products themselves. Our collection of cozy blankets, soft socks, fluffy slippers, and practical winter accessories is thoughtfully selected to bring warmth, relaxation, and everyday comfort into your life. We understand that sometimes a purchase may not meet your expectations, and we want to make the return and refund experience as simple, transparent, and convenient as possible.

This Return and Refund Policy explains the conditions under which customers may request returns, exchanges, refunds, or assistance with damaged, defective, incorrect, or missing products purchased through our official website, https://SoftWarmNest.space.

By purchasing from SoftWarmNest, you acknowledge that you have had the opportunity to review this policy. Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
2. Our 30-Day Return Policy
We offer a 30-day return period for eligible products. Customers may request a return within 30 calendar days after receiving their order. The return period begins on the date the package is marked as delivered to the customer or an authorized recipient.

We want every customer to feel confident when choosing products for their home, family, or personal comfort. Whether you have purchased a plush throw blanket, a pair of cozy slippers, or winter accessories, our customer support team is available to guide you through the return process.

To initiate a return, contact us at support@SoftWarmNest.space within the 30-day return window. Please include your order number, the product you wish to return, and a brief explanation of your request. Our team will review the information and provide return instructions.

Please do not send merchandise to our business address without receiving return authorization and the correct return destination from our support team.
3. Return Eligibility
To qualify for a standard return, products should be returned in substantially the same condition in which they were received. Items should be clean, undamaged, and accompanied by any original accessories or components that were included with the purchase.

We recommend retaining the original packaging until you are satisfied with your order. Original packaging is helpful for protecting products during return transportation, although its absence does not automatically invalidate a return where applicable consumer law provides otherwise.

Customers may reasonably inspect products to determine their suitability. However, merchandise showing excessive wear, intentional damage, improper washing, misuse, or alterations beyond ordinary inspection may not qualify for a standard change-of-mind return.

For hygiene reasons, socks, slippers, and other personal-use accessories should be tried on carefully and kept clean. Any hygiene-related return restrictions will be applied only where legally permitted and clearly disclosed before purchase.

These eligibility requirements do not override customers' legal rights concerning defective, damaged, or incorrectly supplied goods.
4. Free Return Shipping
SoftWarmNest offers free return shipping for eligible returns made within the 30-day return period.

Once a return request is approved, our support team will provide a prepaid return shipping label or another return arrangement at no cost to the customer.

Customers should follow the instructions supplied in the return authorization email to ensure that the package reaches the appropriate processing location.

Return shipping arrangements may vary depending on the customer's country, product type, and available carrier services. We will communicate the applicable process before the customer sends the merchandise.

Customers should not independently purchase return postage unless specifically instructed by our support team. Unapproved shipping expenses may not be reimbursable.
5. How to Request a Return
To begin a return, email support@SoftWarmNest.space with the subject line "Return Request – Order Number."

Include your full name, order number, the product or products being returned, and the reason for the return. If the item arrived damaged, defective, or incorrect, please include clear photographs showing the issue when reasonably possible.

Our customer support team will review your request and aim to respond within 1–2 business days.

If your return is approved, we will provide instructions regarding packaging, the appropriate return destination, and the available prepaid shipping method.

After receiving the return instructions, package the product securely to prevent damage during transportation. Follow the provided carrier instructions and retain any shipping confirmation or tracking information.

Once the return is received and inspected, we will notify you of the refund decision and the next steps.
6. Refund Processing
Approved refunds will generally be issued to the original payment method used during checkout.

After the returned merchandise has been received and inspected, we aim to process approved refunds within 5–10 business days.

The time required for the refunded amount to appear in your account may depend on your bank, credit card provider, payment processor, or financial institution.

SoftWarmNest cannot control additional processing delays imposed by external payment providers.

If your refund has been approved but has not appeared after the expected processing period, please contact your payment provider first. If you still require assistance, email support@SoftWarmNest.space and include your order number.

Where applicable law requires an earlier refund or a different refund method, we will comply with those requirements.
7. Damaged or Defective Products
We carefully select products intended to provide warmth, comfort, and reliable everyday use. Nevertheless, occasional manufacturing defects or transportation damage may occur.

If your order arrives damaged, defective, or otherwise materially different from its description, please contact us as soon as reasonably possible after delivery.

Provide your order number, a description of the issue, and photographs where available. Our team may request additional information reasonably necessary to understand the problem.

Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate remedy.

Customers will not be responsible for return shipping costs when an item is confirmed to be defective, damaged upon arrival, or incorrectly supplied.
8. Incorrect or Missing Items
If you receive the wrong product, an incorrect variation, or fewer items than ordered, please contact our support team promptly.

We will review your order information and, where necessary, coordinate with our fulfillment partners or shipping carriers.

When an error is confirmed, we will arrange an appropriate resolution without additional product or standard shipping charges to the customer.

Some orders may be shipped in separate packages. Before reporting a missing item, please review any additional shipment notifications associated with your order.
9. Exchanges
We understand that customers may occasionally prefer a different size, color, or product variation.

If you would like to exchange an eligible item, contact support@SoftWarmNest.space within the 30-day return window.

Exchanges are subject to product availability and the applicable return conditions.

If a direct exchange is unavailable, we may recommend returning the original item for a refund and placing a new order.

We cannot guarantee that the same product, color, or size will remain available during the exchange process.
10. Order Cancellations
If you wish to cancel an order, please contact us as quickly as possible after placing it.

We will attempt to accommodate cancellation requests before the order enters fulfillment or is handed over to a shipping carrier.

Once an order has been dispatched, cancellation may no longer be possible. In that case, customers may request a return after delivery under the conditions described in this policy.

Submitting a cancellation request does not guarantee that the order can be stopped before shipment.
11. Lost Packages and Delivery Concerns
If your tracking information indicates that your order has been delivered but you cannot locate the package, please check the delivery location, household members, building reception, and any available carrier delivery notifications.

If the package remains missing, contact our customer support team.

We will review the available tracking information and assist with an appropriate carrier investigation.

Where an order is confirmed lost during transportation, we will provide a suitable resolution consistent with applicable law and the circumstances of the shipment.
12. International Returns
SoftWarmNest serves customers in multiple countries and recognizes that international returns may involve different shipping arrangements.

Eligible international returns are covered by our free return shipping commitment, subject to the instructions provided by our support team.

Customers should not ship merchandise internationally without authorization, as doing so may result in unnecessary customs charges or delivery complications.

Where customs documentation is necessary, we will provide reasonable guidance concerning the return process.

Any statutory rights available to international customers remain unaffected by this policy.
13. Products Purchased During Promotions
Items purchased during promotional campaigns, seasonal sales, or limited-time offers are generally subject to the same 30-day return policy unless a lawful exception was clearly disclosed before purchase.

If an order qualified for a promotional discount, the refund will normally reflect the actual amount paid for the returned merchandise, subject to applicable law.

If a promotion included multiple products or conditional discounts, the refund calculation may take into account the terms of that promotion, provided those terms were disclosed before checkout.
14. Fair Use and Return Integrity
Our return policy is designed to provide a fair and welcoming experience for genuine customers.

We may review return requests involving suspected fraud, deliberate product damage, or repeated misuse of the return process.

Any decision to decline a discretionary return will be based on the circumstances, the published policy, and applicable consumer protection requirements.

We will not deny remedies that customers are legally entitled to receive.
15. Contact Information
If you have questions about returns, exchanges, refunds, or an existing return request, please contact our customer support team.

SoftWarmNest

Website: https://SoftWarmNest.space

Email: support@SoftWarmNest.space

Phone: +1 (843) 503-9353

Business Address: 250 Whisperwood Ln, Marietta, GA 30064, United States

Our team aims to respond to customer inquiries within 1–2 business days.
16. Policy Updates
SoftWarmNest may update this Return and Refund Policy to reflect operational improvements, changes in shipping arrangements, or applicable legal requirements.

Any updates will be published on our website with a revised effective date.

Changes will not retroactively remove consumer rights or remedies that applied to a purchase under applicable law.

Thank you for choosing SoftWarmNest. We appreciate the opportunity to bring a little more softness, warmth, and comfort into your everyday life.